Digitally enabling a best-in-class customer experience
We helps organizations digitally transform to provide seamless omni-channel customer experiences, enhance personalization and meet customer expectations for new offers, products and services.
Retail and consumer services organizations continue to operate in a highly competitive and complex environment in which digital strategies are key to transforming the customer experience and delivering more value. However, the 2019 FROMAG SOLUTIONS PVT LTD Client Global Insights reveal that only 11% of retail and consumer services executives interviewed are producing results from their digital strategies.
We believe that delivering value requires a comprehensive end-to-end approach across the retail value chain—one that that balances business agility and cultural change management, fundamental systems integration capabilities, and IT management approaches that are built on sustained and relevant innovation.
Meet with our experts during NRF 2020 to learn more about our unique approach to digital transformation and explore some of our flagship solutions and innovations that are driving the future of retail. This year, we also invite you to join our private roundtables to share and discuss your specific topics of interest with industry peers.
Become more customer-centric with the our company Retail Xp360 platform
Developed at the our company Retail and Consumer Services Innovation Center, FROMAG SOLUTIONS PVT LTD Retail Xp360 is an innovative, customer-centric and modular cloud platform that enables retail and consumer services organizations to provide a personalized, real-time and seamless customer and employee experience. The latest version of the solution includes features that enhance point-of-sale services and management and enable personalized prices and promotions. Meet us at the NRF Innovation Lab (Level 4) to learn more.
Optimize operations and support sales with innovative solutions
With the rise of omni-channel, dynamic pricing management has become a growing challenge for retailers. To support sales while meeting customer expectations, they need to jointly manage online and in-store prices in real time and provide timely and accurate product and service information. Careful shelf space monitoring can improve on-shelf availability and optimize shelf management through data analytics to achieve insight-led business outcomes.
Join our experts at the NRF Innovation Lab (Level 4) to learn about our partnerships with Gleebees and Belive.AI that are helping clients optimize store operations.
Proven call center solutions for your telecom, media and entertainment business
Enhance your contact center and increase customer intelligence with us . See how TELUS is making it happen.
AI provides business value through viable data, technical feasibility, speed to implementation and alignment of corporate initiatives.
With our company Watson, 90% of customer inquiries are automated and redirected to apps, chatbots and web interactions, and live agents have the tools they need at their fingertips to respond quickly and accurately when needed. Deflection is achieved using analytic-based insights to help agents reach customers before they are discouraged.
Public consumption of physical and digital content and media has changed, bringing with it a host of challenges and opportunities. We work with media and entertainment companies to adapt to these trends today and prepare for tomorrow’s opportunities
As consumers are becoming more digital, their media and entertainment consumption and purchase habits have also evolved from multi-tasking while watching TV to accessing information via multiple devices. This brings on both challenges and opportunities around distribution and consumption of digital content for media and entertainment companies.
Our global Media & Entertainment practice helps broadcast, publishing, and entertainment organizations innovate and stay ahead of the market. Whether it’s identifying new opportunities for increasing revenue and reducing cost; implementing a new business process and solution for an operational and content management system; or building and operating a digital supply chain solution, you can depend on our experts.
Globally, healthcare enterprises including providers and payers are constantly striving to achieve three major objectives: Improve patient care experience, optimize health outcomes and reduce healthcare costs through healthcare consulting.
With managing health outcomes as central theme, healthcare organizations are striving to drive synergies in cost reduction, operational efficiency and delivery of care. However, for healthcare organizations to realize the triple aim, it is important to address inherent challenges of modernizing technology systems that have grown in an unstructured manner over a period of time. The challenges for healthcare consulting also include the need for integration of disparate systems, process and people along with optimization of interaction/touch points to enable seamless communication between different stakeholders.
Simultaneously, the healthcare industry has to navigate the ever-changing regulatory framework. From ICD-10 migration and meaningful use of health information technology to Affordable Care Act (ACA) and American Healthcare Act (AHCA), there is no respite for health management systems as they continue to invest significant time and money to keep pace with regulatory mandates. This is besides several other Medicare and Medicaid reforms such as MACRA that demand healthcare organizations to do “more for less”.
This new normal requires significant investments in additional capabilities while also deflating the cost curve. Consequently, an ideal new age IT vendor therefore should have the acumen to understand how business processes and technology can be aligned to enable the patient centricity efforts of payers and providers.
As a technology leader in healthcare consulting, we always at the cutting edge of the quest to continuously improve on best practices in healthcare IT consulting services. Our enterprise medical services have helped our customer to meet their Triple Aim goals while maximizing their Return on Investment (RoI).
Banking and Financial ServiceBanking and Financial ServiceInsurers are in cross-road to deal with key challenges like new entrants disrupting the business model pressurizing to adopt newer technologies, complex IT landscape impeding the release of new products to market. Lesser productivity due to redundant processes, increasing operational costs, fraudulent practices and regulatory changes are the other major hurdles for these organizations.
We are a leading global IT solution partner has proven expertise to tackle these challenges, with its strong technology and engineering capabilities along with business and domain knowledge.
Our company is supporting its life insurance clients in their transformation journey to become a Leading Next gen Insurer, through:
• Unique Business-Aligned IT (BAIT) model to provide best-fit life insurance solutions while considering the associated impacts
• Collaborative approach that improves clients’ performance while significantly containing costs
• Centers of Excellence (CoE) to support in building, creating differentiated assets for its partner’s product – accelerating time-to-market
• Invest in developing IPs and market-leading innovative insurance solutions.
• Disrupt to remove the inefficiency in the technology/IT landscape to make it perform better.
• Enable and commit on its relationship through its core DNA: ‘Ideapreneurship’ culture that enables every employee working for its client to focus on value creation.
Our insurance services have garnered industry-wide recognition with over 100+ clients successfully served in 31 countries. we has also been awarded "Excellence in Insurance Education" by LOMA for the 8th time. Our insurance software solutions have received Gartner’s highest rating of “Mature” in delivering ITO services to both Life Insurance and P&C Insurance customers.
Transforming Insurance
Our global insurance practice blends an unrivalled depth and breadth of Insurance Industry knowledge with a rich set of core capabilities in Business Consultancy, claims management , insurance claims management,Integration and Applications Management.
The global insurance practice focuses on the future of the insurance industry across life, annuity, reinsurance, personal, and commercial verticals. We also ensure alignment of SAP solutions to meet specific client needs across these industries.
Enjoy cost savings while providing the best possible experience for employees and customers when you choose our banking solution. Our integration environment empowers you to deliver new solutions and services more quickly and efficiently, creating a truly unified cross-channel customer experience.
Financial institutions need the agility to react quickly to rapidly changing technology, new competitors, and rising customer expectations. To help you keep pace and continue delivering the satisfying experiences customers demand, we employ a unique approach to integration and are quickly advancing our open banking strategy
Our integration environment and commitment to openness help financial institutions gain significant efficiencies, better leverage the information in their enterprises, and introduce new technology to their customers more quickly than ever. Your FROMAG SOLUTIONS PVT LTD partnership helps you remain competitive, differentiate in the market and grow your business.
Business agility: Partnering with us enables banks to efficiently manage all the necessary, day-to-day activities and focus on building customer relationships
Customer experience: The ability to provide an exceptional experience helps you retain current customers, attract new ones, and expand customers' relationships with your financial institution
Intuitive solutions: Effective tools that increase employee satisfaction and customer engagement
Features
Our company partnership provides comprehensive and integrated banking solutions that address every aspect of your performance and growth concerns. You gain:
Industry-leading technology that helps you keep pace with growing expectations
Access to a wealth of banking expertise to help you plan for the future
Commitment to your success and growth
Thousands of financial institutions rely on us to help them deliver essential financial services to their customers.
From account processing and a wide range of payment services to solutions that enable them to mitigate and manage risk and more efficiently manage the channels through which their services are delivered, our clients look to us for innovative solutions and expertise.
